At Care Response Home Care, we believe the only way to provide outstanding, individualized care is through ongoing communication. This is why each of our clients receives periodic satisfaction surveys to assess employee performance, improve training, and ultimately deliver the best in-home health care possible.
The first satisfaction survey is sent 30 days after we begin service and additional surveys are sent every 12 months. They are also used when new caregivers join a client’s team. These surveys allow our clients and their families to give praise, address concerns, and evaluate their care staff. Just as important, there is a section for evaluating the office staff and their respective duties, including billing, after-hours emergency calls, and care plan updates.
One of the highlights of these surveys is the testimonials given by our clients. Some of our recent favorites are below (these are genuine testimonials given by local families in the Ann Arbor area).
“We are very pleased with the caregivers in all ways and the nursing supervision and prompt attention to all calls is great!” -Edwin G., Saline
“I don’t think of Care Response as a company. It’s a group of people with one thing on their mind: To provide the best care possible. And that’s exactly what they did for our Mother.” -Sue H., Ann Arbor
“I appreciate your service and your dedication to good home care.” -Sue G., Ann Arbor
Above all, these satisfaction surveys are one of the many tools we use to ensure clear communication and accountability. We have used them to create new policies, identify potential problems in the home before they occur, and they are part of employee evaluations.
If you are researching home health care options for your loved one, and are interested in what our clients are saying about our services, we have references readily available. Contact Care Response Home Care today, and find out how we have earned the trust of so many local families.